Shipping Policy
At BiKicks, we aim to make every order as simple and reliable as possible. We carefully prepare each order before dispatch and provide tracking information once your package has been shipped.
Shipping Destinations
We currently ship orders to customers in the United States, Europe, and Australia.
Orders are shipped using a suitable international carrier based on the destination, service availability, and shipping requirements of the order.
Shipping Costs
Free Standard Shipping
We currently offer free shipping on eligible orders.
Any available expedited shipping options and applicable fees will be shown at checkout before you complete your purchase.
Order Processing
Orders are normally processed and prepared for shipment within 1–2 business days after payment has been confirmed.
Our warehouse operates Monday through Friday and may be closed on weekends and public holidays. Orders placed during weekends or holidays will generally be processed on the next available business day.
During periods of unusually high order volume, processing may take slightly longer. If this happens, we will do our best to keep you informed.
Estimated Delivery Time
After your order has been dispatched, delivery generally takes approximately 7–12 business days, depending on the destination, carrier, customs processing, and local delivery conditions.
Please note that delivery estimates are provided as a general guide and are not guaranteed. Delays may occasionally occur due to customs inspections, weather, carrier disruptions, public holidays, or other circumstances outside our control.
Order Confirmation & Tracking
After completing your purchase, you will receive an order confirmation email with your order details.
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become active after the tracking number has been issued.
If you have not received tracking information within 3 business days after your payment has been confirmed, please contact us at [email protected] and our customer service team will be happy to assist you.
You may also use our order tracking page to check the latest available shipping information.
Changing Your Shipping Address
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Provide your order number and the correct shipping address. We will review your request and confirm whether the change can be made.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed. In some cases, the carrier may be able to redirect or intercept the package, depending on the shipment status and destination.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided, please contact us as soon as possible.
If the package has already been shipped, we will do our best to work with the carrier to find an appropriate solution. Depending on the circumstances, additional shipping costs may apply if the package needs to be redirected, returned, or reshipped.
Customs & Import Delays
International shipments may be subject to customs inspection or other import procedures in the destination country.
Customs processing times vary by country and are outside of our control. If a package is delayed by customs, we will monitor the shipment and assist the customer where possible.
If a shipment cannot be delivered because of a customs issue, we will review the circumstances and work with the customer to determine the most appropriate solution, which may include reshipment or a refund where applicable.
Tracking Delays
Occasionally, tracking information may not update for several days while a package is moving between sorting facilities or international transit points.
If tracking information has not updated for an unusually long period, please contact us. We will review the shipment with the carrier and determine the appropriate next step.
Depending on the circumstances, we may arrange a replacement shipment or another suitable solution.
Package Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please contact us as soon as possible.
We may first contact the shipping carrier and request delivery confirmation or proof of delivery. We may also ask you to check with household members, neighbors, building reception, or other safe locations where the carrier may have left the package.
We will review each case individually and do our best to assist with a suitable resolution.
Missed Delivery
If a delivery attempt is unsuccessful, the carrier may leave a delivery notice, provide instructions for another delivery attempt, or direct you to a local collection point.
Please follow the carrier’s instructions or contact the carrier directly when necessary to arrange redelivery or collection.
Our Commitment
We understand that shipping is an important part of your online shopping experience.
If an issue occurs during the delivery process and the responsibility lies with us, we will work to resolve it without placing unnecessary additional costs on the customer.
If an issue results from incorrect information provided by the customer, a change requested after dispatch, or circumstances outside our control, additional costs may apply depending on the situation.
Our customer service team will always review the circumstances and work with you toward a fair and practical solution.
If you have any questions about shipping or your order, please contact us at [email protected].